Shipping & Returns
Shipping & returns
Everything you need to know about when your order arrives and what happens if it is not right. If you would rather just ask a person, we are happy to hear from you.
You order
Nothing sits in a warehouse. We print your item after you order it.
We ship next business day
Printed and packed in Phoenixville, Pennsylvania, then handed to USPS.
It arrives
Usually 3 to 4 business days after it ships. You get tracking either way.
Shipping
You will get an order confirmation the moment you check out, tracking as soon as your package ships, and delivery updates along the way. Arrival dates are an estimate rather than a promise, since the package belongs to USPS once it leaves us.
Shipping outside the U.S.? We ship worldwide, and international rates are calculated at checkout based on the weight of your order. Import duties, customs charges and local taxes are set by your own country, are not included in what you pay us, and may be due on delivery.
Returns
We want you to be happy with what shows up. What happens next depends on which of these two things went wrong.
You changed your mind
Wrong size, wrong color, or it just is not you. Email us within 30 days of delivery with your order number and we will take care of it.
- Get in touch before you send anything back
- Items need to be unworn, unwashed and undamaged
We will come back to you with the simplest way to sort it out.
We got it wrong
Wrong item, wrong size sent, a bad print, or it turned up damaged. That one is ours to fix, not yours to pay for.
- Email us with your order number and a photo
- We will make it right at no cost to you
Hold on to the item until you hear back from us.
Where to send it
Once we have confirmed a return is the right move, this is where it goes. Refunds go back to your original payment method once the package reaches us.
Attn: Returns Dept.
155 Ford Rd
Phoenixville, PA 19460
Please include your name and order number inside the package so we can match it to your order.
The finer points
I need a different size. Should I exchange it?
Because every item is printed to order, the fastest route is to order the size you want now and send the original back for a refund. Waiting for us to receive your return before we print the replacement adds a week or more, and we would rather you had the right shirt sooner.
Who pays for return shipping?
If you are sending something back because you changed your mind, return postage is yours. If the mistake was ours, everything is on us. Either way, email us first and we will tell you exactly what to do.
I entered the wrong address
Email us at info@expressiontees.com as soon as you notice. If the package has not gone out yet we will fix it. Once USPS has it we are not able to reroute it, so please do check your address at checkout.
My package is late or has not turned up
Give it an extra day or two first. USPS tracking sometimes updates behind schedule, and packages marked in transit often arrive the next morning. If it still has not appeared, email us and we will sort it out with you.
What you cannot send back
Anything worn, washed, or damaged after delivery, and anything sent to us more than 30 days after it arrived. If you are not sure whether your item qualifies, ask us before you post it and we will tell you straight.
Returning from outside the U.S.
The same 30 day window applies, but international return postage and any customs charges are the sender's responsibility. Get in touch before you post anything back so we can talk through whether it is worth the cost.
Still have a question?
We are a small shop in Phoenixville. A real person reads every email.
Email usinfo@expressiontees.com | 610-227-0333